The short version
If money left your account and you didn't get your coins, you get the coins or your money back. Coins that are already in your wallet can't be refunded.
Cancelling a purchase
You can cancel any time before you finish paying: close the payment screen or your UPI app and nothing is charged. A coin purchase can't be cancelled after the payment goes through, because the coins are delivered straight away.
When you get a refund
- The payment failed but money was taken. Usually your bank or UPI app returns it by itself within 5–7 working days. If the payment actually reached us, we either add the coins or refund the money.
- You paid twice for the same thing. We refund the extra payment.
- You paid but no coins arrived. Contact us with the payment reference; we add the coins or refund the money.
When there's no refund
- Coins that were delivered to your wallet, whether or not you have spent them, except in the cases above or where the law requires.
- Coins removed because an account broke our Terms or Community Guidelines.
- Purchases made through Google Play: Google handles their refunds. Ask Google Play (Play Store → Payments & subscriptions → Budget & history) or contact us and we'll help.
- Purchases made through Apple's App Store on iPhone: Apple handles their refunds. Ask Apple at reportaproblem.apple.com (or Settings → your name → Media & Purchases) or contact us and we'll help.
How to ask
Within 7 days of the payment, in the app (Me → Help & support) or by email to support@chatmew.com. Include the email or phone number of your ChatMew account, the amount, the date and, if you have it, the payment reference (UPI reference or Razorpay payment ID).
What happens next
- We reply within 2 working days.
- An approved refund goes back to the way you paid (the same UPI account, card or bank account) and usually reaches you within 5–7 working days, depending on your bank.
- When we refund a purchase, the coins from it are taken back from your wallet.
Questions
Shaurya Infosoft Pvt Ltd, support@chatmew.com. All our details are on the Contact page.