This page is for the ChatMew app and the ChatMew Partner app (listed on Google Play as CMH), both by Shaurya Infosoft Pvt Ltd. You can delete your account and its data at any time, with or without the app.
Delete it here, without the app
Enter the mobile number you signed up with. We'll text you a code to make sure the account is yours, then you confirm.
Or delete it in the app
- ChatMew: open the Me tab → Settings → Delete my account (at the bottom) → give a reason → confirm.
- ChatMew Partner (CMH): open Me → Settings → Delete my account → give a reason → confirm.
Signed up with Google or Facebook?
If your account has no phone number, email privacy@chatmew.com from the email address of that Google or Facebook account, with the subject "Delete my ChatMew account". We'll confirm it's you and delete it the same way. You can also delete it in the app as shown above.
What happens next
- Right away: your account is locked and hidden from everyone. Ongoing calls, rooms and games end, and open call bookings are refunded.
- For 30 days: you can change your mind. Sign in to the app and tap Cancel deletion request.
- After 30 days: the account is deleted for good and the data listed below is erased. Your phone number or email can then be used for a new account. Deleted accounts can't be brought back.
Coins left in your wallet can't be used or refunded once the account is deleted. Partners: cash-outs you've already requested are still handled by our team; request any earnings you want paid before you delete.
What we delete
- Your sign-in details: phone number, email and Google / Facebook sign-in.
- Your profile details: bio, gender, date of birth, city, languages, interests and voice intro.
- Your chats (messages, photos and voice notes, both sides), posts, comments, likes, follows, friends and blocks.
- Rooms you hosted and your room chat, games, notifications, support tickets and problem reports with their screenshots.
- For Partners: your ID photos, selfie, applications, call profile, bio and voice intro.
- Your devices and notification tokens.
What we keep, and for how long
- Payment and earnings records (coin purchases, gifts, call charges, Partner earnings and payouts, and the call details they were billed from: when, how long, the cost), for as long as Indian tax and accounting law requires.
- A record that the account was deleted and when, so we can show we did it.
- Safety records of accounts that were banned or suspended for breaking our rules, for as long as needed to keep people safe and stop them coming back.
More in our Privacy Policy. Questions? Write to privacy@chatmew.com.