This policy covers the ChatMew app and the ChatMew Partner app (listed on Google Play and the App Store as CMH), both by Shaurya Infosoft, and the chatmew.com websites.
The short version
ChatMew is a place to talk to new people. We collect only what we need to run the app, keep you safe and make it better. We don't sell your personal data, and we don't record your calls or rooms.
Who we are
ChatMew is run by Shaurya Infosoft Pvt Ltd, H-221, Sector 63, Noida, Uttar Pradesh 201301, India. For anything about your data, write to privacy@chatmew.com.
What we collect
- Account details — your phone number, email or Google / Apple / Facebook sign-in, display name, gender, age (from your date of birth or age confirmation) and preferred languages.
- Your profile — photos, bio, interests, city (if you add it) and your voice intro.
- What you share — messages, room chat, gifts you send and receive, voice-room participation and game activity.
- Calls and rooms — your voice (and your camera, only when you turn on video) is streamed live to the people you're talking to. We don't record it. We keep call details (who, when, how long, the cost) and connection quality (network type, device type, audio and video quality).
- ChatMew Partners — to verify Partners and pay them: the type and number of the ID they choose, photos of the ID, a selfie, bank account or UPI details for payouts, and earnings records.
- Safety data — reports you make or receive, blocks, appeals, and signals from automated moderation used to detect abuse.
- Problem reports — when you report a problem (by shaking the phone or from Help & Support): what you write, any screenshots you choose to attach, the screen you were on, app version, phone model and OS.
- Device and usage data — app version, device model, OS, device identifiers, notification token, crash logs and performance data (how fast screens and requests load), and how features are used.
The app asks for the microphone (calls, rooms, voice intro), the camera (only for video calls) and notifications. You can turn these off in your phone's settings; the features that need them stop working.
When you buy coins
Coin payments are handled by our payment partners: Razorpay (UPI, cards, net banking and wallets) and Google Play. On iPhone, coins are bought only through Apple's App Store. You enter your UPI PIN, card or bank details in their screens or in your UPI app, never in ChatMew, and we never see or store them.
For each purchase we keep: the coin pack, the amount, any coupon used, the payment reference from Razorpay, Google Play or the App Store, the payment status, the payment method (for example UPI and the UPI app you picked) and the date. To create the payment, we share with Razorpay the amount, the order reference and, if your account has them, your phone number and email, so they can send you a receipt.
Refunds are covered in our Cancellation & Refund Policy.
How we use it
- To run your account and match you with people who speak your language.
- To connect calls, rooms, chats and games, and to charge for paid calls and gifts.
- To process coin purchases, add the coins to your wallet, handle refunds and prevent payment fraud.
- To verify ChatMew Partners and pay them what they earn.
- To keep ChatMew safe: moderating content, reviewing reports, preventing fraud and enforcing our Community Guidelines.
- To fix bugs, improve the app and tell you about important changes.
Who sees it
Other users see your display name, profile and what you post in chats and rooms. Our safety team can review content that is reported or flagged. We share data only with service providers that help us run ChatMew, and only for that purpose:
- Razorpay, Google Play and Apple's App Store — payments.
- Apple — Sign in with Apple and notifications on iPhone.
- Google Firebase — sign-in, notifications, crash reports and performance monitoring.
- Agora and LiveKit — carrying live calls and rooms.
- AI providers (Google Gemini, with DeepSeek as a backup) — writing the replies of ChatMew's AI chat companions. When you chat with one, we send the messages in that chat and your first name and gender, nothing else.
- Speech-to-text providers (Groq or OpenAI) — checking that your voice intro says the sentence shown on screen. They receive the recording only.
- Cloud hosting and storage providers (such as Amazon Web Services) — keeping the service and your photos online.
We may share information when the law requires it or to protect someone from harm. Some providers process data outside India; they must protect it as we do.
How we protect it
- Everything between the app, this website and our servers travels encrypted (HTTPS / TLS).
- Payment gateway keys are stored encrypted, and payments are confirmed with the payment partner before coins are added.
- Only team members who need it for their work can see personal data, and what they do in our admin tools is logged.
How long we keep it
- Your account data, for as long as your account exists, and until it's deleted (30 days after you ask).
- Call connection-quality details, for 30 days.
- Payment, earnings and tax records, for as long as Indian law requires.
- Records about serious safety violations, as long as needed to keep people safe.
Deleting your account
Without the app: go to chatmew.com/delete-account, enter your mobile number and the code we text you, and confirm. Signed up with Google, Apple or Facebook? Email privacy@chatmew.com from that account's email address.
In the app: Me → Settings → Delete my account (in ChatMew and in ChatMew Partner / CMH).
Your account is locked and hidden from everyone straight away. You have 30 days to change your mind (sign in and tap Cancel deletion request); after that it's deleted for good and your phone number or email can be used for a new account. We keep payment and earnings records (as long as Indian tax law requires), a record that the account was deleted, and the safety records of accounts banned for breaking our rules. The full list is on the delete-account page.
Your rights
You can see and correct most of your data in the app. You can also ask us for a copy of your data, to correct or erase it, or withdraw your consent (for example by turning off a permission or deleting your account) by writing to privacy@chatmew.com.
Grievance Officer
If you have a complaint about your data or something on ChatMew, contact our Grievance Officer, Faaraan Askari, at support@chatmew.com. We acknowledge complaints within 24 hours and resolve them within 15 days. All our contact details are on the Contact page.
Age
ChatMew is only for people aged 18 and over. If we learn that someone under 18 has an account, we close it.
Changes
If we change this policy in a meaningful way, we'll tell you in the app before it takes effect.